<h3>Our Story</h3>Located in the heart of Milton and close to Brisbane, Cosmo Apartment Hotel has always aimed to offer guests more than just a place to sleep.In 2025, a new and passionate management team stepped in to revitalise the hotel, bringing fresh energy, upgraded facilities and an unwavering commitment to exceptional guest experiences. Our vision is to take Cosmo to new heights while staying true to our core promise — providing a welcoming “home away from home” for every traveller.<h3> </h3><h3>What We Offer</h3><ul><li>Spacious serviced apartments with fully equipped kitchens and laundry facilities</li><li>Flexible stays — from one night to extended bookings</li><li>Central location close to restaurants, shopping, and major attractions</li><li>On-site facilities such as secure parking, high-speed Wi-Fi and well being services such as Sauna and Gym.</li><li>Dedicated team delivering genuine, friendly service</li></ul><h3> </h3><h3>Our Values</h3>We believe great hospitality is about more than amenities. It’s about care, comfort and connection. Our team is passionate about providing a seamless experience for every guest — from easy check-in to thoughtful touches that make your stay memorable.<h3> </h3><h3>Our Promise to You</h3>Whether you’re here for a short visit or a longer stay, you can expect:<ul><li>Clean, stylish and well-maintained apartments</li><li>Prompt and responsive service</li><li>A safe and welcoming environment</li></ul> At Cosmo Apartment Hotel, we’re proud to be your “home away from home.”

Cosmo Apartment Hotel

Cosmo Apartment Hotel (“we,” “our,” or “us”) respects and protects the privacy of all visitors, guests, and users (“you” or “your”) of our website and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or stay with us. <h2>1. Information We Collect</h2>We may collect the following types of information:<ul><li>Personal Information: Name, email address, phone number, postal address, payment details, booking information, and any other details you provide during reservation or inquiries.</li><li>Website Usage Information: IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of access.</li><li>Cookies and Similar Technologies: We may use cookies to improve your browsing experience and track website performance.</li></ul> <h2>2. How We Use Your Information</h2>We use your information to:<ul><li>Process and manage reservations and payments.</li><li>Communicate with you about your booking or inquiries.</li><li>Improve our website, services, and customer experience.</li><li>Send you marketing communications, promotions, or special offers (only with your consent).</li><li>Comply with legal obligations and prevent fraud or misuse.</li></ul><h2> </h2><h2>3. Sharing of Information</h2>We will never sell your personal information. We may share your data only with:<ul><li>Service Providers: Third-party vendors who help us operate our website, manage bookings, or process payments.</li><li>Legal Requirements: Authorities or regulators if required by law or to protect our rights.</li></ul><h2> </h2><h2>4. Cookies and Tracking Technologies</h2>Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit some website functionality.<h2> </h2><h2>5. Data Security</h2>We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.<h2> </h2><h2>6. Your Rights</h2>You have the right to:<ul><li>Access, update, or correct your personal information.</li><li>Request deletion of your data, subject to legal or contractual obligations.</li><li>Opt out of marketing communications at any time.</li></ul>To exercise these rights, please contact us using the details below.<h2> </h2><h2>7. Third-Party Links</h2>Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.<h2> </h2><h2>8. Children’s Privacy</h2>Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.<h2> </h2><h2>9. Changes to This Privacy Policy</h2>We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the revised effective date.<h2> </h2><h2>10. Contact Us</h2>If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:Cosmo Apartment Hotel60 Park Rd, Milton, QLD, 4170stay@cosmoapartmenthotel.com.au07 07 3858 5999

How to Book / Quotes and Reservations• Bookings can be made over the internet at&nbsp;<a href="www.cosmoapartmenthotel.com.au	" rel="noopener noreferrer" target="_blank">www.cosmoapartmenthotel.com.au</a>• Reservations are subject to availability and actual pricing at the time of booking. Deposit &amp; Payment• No deposit is required. Your credit card details will be required to confirm and hold your booking.Making a booking will indicate acceptance of these booking conditions. **Please note that your Credit Card details are taken as a guarantee of your reservation, with your accommodation total taken two days prior to your arrival date.• Prices listed include GST, where applicable. Confirmation and invoices are subject to re-issue if incorrect through error or omission and the passenger accepts the liability to then pay the correct cost or to decline to retain the reservation.• Credit card merchant fees apply for payments made via Mastercard, Visa and Amex. Cancellations• Please note a one night cancellation fee is applicable for any reservation that is cancelled within 48 hours of arrival. For cancellations with a notice of more than 48 hours prior to check-in, no charge will be made.• No shows and cancellations on day of arrival will be subject to a 100% cancellation fee at the discretion of the property management. Amendments to Date or Property• Up to 48 hours prior to check in – $20 amendment fee (subject to availability).• Within 48 hours prior to check-in – amendments not accepted. Rates and Changes• Rates shown are current but may be changed at any time. Prices listed are in currency of country of origin and include GST where applicable. Check-in and Check-out• Standard check-in is 2pm and standard check-out is 10am.• For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.• Late check out must be requested the night before check out. Late check out time (10 am) will incur the following additional charges applied to your hotel account:o 10 am to 12 pm – $20 per hour.o 12 noon to 2pm – 50% of standard Rack rateo After 2pm the full daily rate applies Security Deposits and Photo I.D. required on check-in• All guests are required to provide a credit card imprint on arrival to cover any miscellaneous charges.&nbsp;In addition, an acceptable form of photographic identification will need to be produced at the property prior to check-in. Room Allocation• In the unlikely event of a situation whereby Cosmo Apartment Hotel cannot provide accommodation as previously confirmed, for whatever reason, management will undertake to relocate clients into an alternative apartment of equal or better standard at no expense to the client. Should there not be an apartment of equal or better standard in the vicinity of the original booking, it may be required to provide clients with an apartment of a lesser standard. If this is the case, any reduction in costs will be refunded to the client.• The alternatives offered are at Cosmo Apartment Hotel's discretion. Should the client wish to choose a property of a standard other than that offered under this condition, then the client will be required to pay any difference in price between the Cosmo Apartment Hotel recommended property and their own choice of property. Accommodation• Whilst care is taken to ensure that the description of facilities and services of Cosmo Apartment Hotel is accurate, these are continually being changed, upgraded and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest checks this with the property, prior to booking. Cosmo Apartment Hotel cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.• Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types. Special Requests• Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee. Maps and Images• Map images are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured in this website have been supplied by tourism authorities. Not Included in Accommodation rates• Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.• Meals and transport are not included in the rates however some properties do have these as part of the package, please visit the website or contact the relevant property for more information. Booking Arrangements• The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking. Documentation• Travel documents will be available to view and print off the website or will be forwarded by email on receipt of deposit. Under 18’s• All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in. Package Prices / Per Night Prices• Per night prices are to be used as an indicator only and not as an extra night rate. Responsibility• Cosmo Apartment Hotel can sometimes include third party products in special packages. As an agent on behalf of this product or service the Cosmo Apartment Hotel shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.• Cosmo Apartment Hotel both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements.• Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.• Every effort is made to ensure that information displayed on this website is correct. Information and rates and Cosmo Apartment Hotel's website is subject to change without notice.• Cosmo Apartment Hotel only accepts instructions on the above terms.

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