Privacy Policy

Privacy Policy

Transparency and Protection for All Guests and Website Visitors

Cosmo Apartment Hotel (“we,” “our,” or “us”) respects and protects the privacy of all visitors, guests, and users (“you” or “your”) of our website and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website or stay with us.


1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, postal address, payment details, booking information, and any other details you provide during reservation or inquiries.
  • Website Usage Information: IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of access.
  • Cookies and Similar Technologies: We may use cookies to improve your browsing experience and track website performance.


2. How We Use Your Information

We use your information to:

  • Process and manage reservations and payments.
  • Communicate with you about your booking or inquiries.
  • Improve our website, services, and customer experience.
  • Send you marketing communications, promotions, or special offers (only with your consent).
  • Comply with legal obligations and prevent fraud or misuse.


3. Sharing of Information

We will never sell your personal information. We may share your data only with:

  • Service Providers: Third-party vendors who help us operate our website, manage bookings, or process payments.
  • Legal Requirements: Authorities or regulators if required by law or to protect our rights.


4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may limit some website functionality.


5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.


6. Your Rights

You have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data, subject to legal or contractual obligations.
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details below.


7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites.


8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.


9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with the revised effective date.


10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Cosmo Apartment Hotel

60 Park Rd, Milton, QLD, 4170

stay@cosmoapartmenthotel.com.au

07 07 3858 5999